Privacy Policy

🔐 Privacy Policy – LANA

Last updated: May 2025

At LANA SKINCARE, protecting your privacy is a top priority.
This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the GDPR and applicable French laws.

📌 1. Information We Collect

We may collect and process the following data:

Name, address, email, and phone number (when placing an order)
Payment information (processed via secure providers)
IP address, browsing data, and device information
Communication history (emails, customer reviews, etc.)

🛒 2. How We Use Your Data

Your information is used to:

Process and ship your orders
Send order confirmations and tracking updates
Improve our website and services
Send exclusive offers (only if you’ve opted in)

🔐 3. Data Security

We take data security seriously and use trusted technologies such as SSL encryption.
Payments are handled by PCI-compliant providers (e.g., Shopify Payments, PayPal).

📤 4. Data Sharing

We never sell your personal information.
Some data may be shared with trusted third parties:

Payment providers (e.g., Shopify, PayPal)
Shipping carriers (e.g., La Poste, Colissimo, DPD)
Marketing and analytics services (only with your consent)

📬 5. Marketing Communications

You will only receive promotional emails if you’ve voluntarily subscribed.
You can unsubscribe at any time using the link at the bottom of each email.

🔎 6. Your Rights (GDPR)

In accordance with the GDPR, you have the right to:

Access your personal data
Correct or update your information
Request data deletion
Opt out of marketing communications
File a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés)

To exercise your rights, please contact us at:
📩 info@lanaskincare.store

📁 7. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal obligations (e.g., tax requirements).

👶 8. Protection of Minors

Our website is not intended for individuals under the age of 16.
We do not knowingly collect data from minors.

📞 Contact Us

For any questions regarding this Privacy Policy or your personal data, contact us at:
📧 info@lanaskincare.store