Returns & Refund Policy

🔁 Returns & Refund Policy – LANA 

Last updated: May 2025

At LANA SKINCARE, your satisfaction is our top priority.
If for any reason you’re not completely satisfied with your purchase, we’re here to help.

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✅ Return Conditions

You may request a return or refund within 30 days of receiving your order, if:

• The item is unused and in its original packaging

• The product arrived damaged or defective

• You received the wrong item

📦 Important: Returns must be sent to our warehouse only after contacting our customer support team.

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💳 Refund Process

Once your return is received and inspected, you’ll be notified of the approval or rejection of your refund.

If approved:

• A refund will be issued to your original method of payment

• Processing time: 3–7 business days

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🚫 Non-Refundable Items

• Skincare devices that have been used

• Items marked as “Final Sale”

• Gift cards

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✉️ How to Request a Return

Email our support team at: info@lanaskincare.store

Please provide:

• Your order number

• A brief description of the issue

We’ll send return instructions within 24–48 hours.

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ℹ️ Need Help?

For any questions about returns or refunds, don’t hesitate to contact us:
📩 info@lanaskincare.store – we’ll be happy to assist you!